Published
October 12, 2019
Category
Optimization / Media
client
Oceanthemes
Malouf Medical Pty Ltd
01. The Work
With every passing year, both urban and rural consumers are increasingly embracing the internet for healthcare services.. Hence, the owners of Malouf Medical were planning on bringing their medical practice online as soon as possible. They wanted their practice Coolangatta, to be as unique as their doctors and patients.
“I cannot give you the formula for success, but I can give you the formula for failure.
It is: Try to please everybody.”
– Herbert Bayard Swope
02. The Process
Blending today’s web designing concepts in a way that it doesn’t mess with the originality of Malouf Medical serivices was a significant challenge. Thanks to the recent advancements in the world of HTML, CSS, and WordPress, our designing team was able to achieve the kind of touch our client initially hinted about. Later, the PHP department took things in their hand working on several crucial modules including online booking management, taking care of the large databases (contacts, interactions, remarketing databases) of customers through MySql, and testing and end-to-end encryption to confirm flawlessness.
02. The Challenge
ENT surgery and ENT treatments is a very profitable yet highly competitive market. It is also an unregulated market so barriers to entry are very low. This made the marketplace extremely competitive and sometimes led to a lot of confusion in the marketplace with the control of standards and levels of service expected from patients.
Malouf Medical are one of the largest ENT Specialists medical practice in Coolangatta, Gold Coast and Northern NSW and have a brand that signifies trust. Gecko Media’s task is to develop the brand and to acquire patients through digital marketing.
02. The Strategy
Be found. It was as simple as that. When a potential client searched Google we were going to be there. We developed extensive research and keyword opportunities using search engine optimisation, link building, social content, pay per click and display advertising. While at emarkable we like to focus on earning search positions with organic search engine marketing tactics such as content marketing and developing trust with Google we have also extensively used Google Adwords to expand our brand visibility.
There is a 1+1 = 3 theory on search engine marketing, appear in Adwords as well as organic listings and you will develop 3 times as many site visitors as you will appearing just in one area.
02. The Digital Marketing Activity
While the majority of our focus was on developing visitors to the website we were also conscious of the fact that the right client at the right time hearing the right message will make for a positive enquiry and better sales potential.
03. Reach
Through a combination of search engine marketing, PPC marketing, new content and sociale media advertising we developed the correct amount of people to our sites. Further research of the online booking process and the emotional triggers that lead to an enquiry opened up more opportunities to focus on specific service types and patterns that resulted in a better type of enquiry. A focus on quantity of leads become quality of leads. This is ongoing. We are constantly refining our adwords campaign, organic listings and content.
03. Act and Convert
While being found is the first step, getting someone to actually make a decision to enquire is the next important step. Initially we were delivering the same content to different buyer types. We are constantly revising the content with A/B testing and different varieties of landing pages. We have access to detailed analytics and software tools that allow us to really delve deep into the performance of each piece of content and user experience.
03. Metrics
We measure everything. competitors, user experiences, Google activity, social activity, trends, market activity, rankings and so on. Because we have defined buyer persona’s and user experiences we can test and experiment in a controlled environment. The results of this testing has yielded in a refined process that is delivering above expectations.
The market is competitive with some really aggressive players across different types of media. Malouf Medical has a clear and focused strategy for client acquisition and while we are doing very well, the partnership that fosters a collaborative approach allows us to delve deep with the company into new and exciting areas.
Over the years Google has changed a lot, social media has opened up opportunities that previously did not exist and the client has become more sophisticated in their requirements. We thank The Hospital Group and especially Aisling Holly for the honour of working with you during this digital revolution.
